Refund policy
Return & Refund Policy – VALMORIO
At VALMORIO, we are committed to delivering a high-quality shopping experience. If you are not fully satisfied with your purchase, our return and refund policy ensures a clear and fair resolution.
Return Eligibility Period
Customers may request a return within 30 days of receiving their order.
Return Requirements
To be eligible:
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Items must be unused, unworn, and in original condition
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All packaging, tags, and accessories must be included
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A valid proof of purchase is required
Items Not Eligible for Return
Returns are not accepted for:
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Final sale or promotional clearance items
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Gift cards
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Custom-made or personalized products
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Opened hygiene or personal-use items
How to Initiate a Return
To begin:
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Email support@valmorio.shop
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Provide your order number and detailed reason
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Await return authorization and instructions
Returns sent without prior approval may be declined.
Refund Processing Time
After inspection of the returned item:
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Refunds are issued within 5–10 business days
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Refunds are credited to the original payment method
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Shipping fees are non-refundable unless due to our error
Exchanges
Exchanges are only available for items that are defective, damaged, or incorrectly shipped.
Refund Delays or Issues
If your refund has not been received:
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Check your bank account
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Contact your payment provider
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Contact your bank for processing updates
If needed, contact support@valmorio.shop
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the issue is caused by us.
VALMORIO reserves the right to refuse returns that do not meet the above criteria.